Information

We require 24 hours’ notice to cancel an appointment. Clients are responsible for the cost of sessions canceled less than 24 hours prior to their scheduled time.

If you need to cancel your appointment, please log into your account through our website as soon as possible.

Alternatively, please email us!

For Krista, Stephanie, and Stacey, an email can be sent to: general@eastplainscounselling.ca

For Dale, an email can be sent to: mitchalleastplainscounselling@sasktel.net

Please text us at (306) 531-3011 if it’s less than 24 hours (this is a text-only number).

Clients are responsible for full payment of missed or forgotten appointments. Email and text reminders are available to all clients. Missed appointments must be paid in full before a new appointment can be scheduled.

We understand that life can bring illness, unexpected obligations and/or emergencies.

If you need to cancel your appointment after the allowed 24-hour cancellation, please do so via email or text.

For Krista, Stacey and Stephanie: Email general@eastplainscounselling.ca or text (306) 531-3011. Please do not call this number as it is a text-only number.

For Dale: Email mitchalleastplainscounselling@sasktel.net

If you arrive late, you will receive the remaining time allocated to your scheduled appointment. You will be billed for the full amount of the appointment duration you had reserved. Your clinician may leave the building if you have not arrived within 20 minutes of your scheduled time.

Our booking and billing system allows you to pay for sessions online through a secure payment system and to securely store a credit card for future billing if you choose. Receipts will be sent when payment is processed and can also be accessed through your online client account. Clients not wishing to pay online can e-transfer to:

For Krista, Paula, or Stacey, please e-transfer to: general@eastplainscounselling.ca

For Dale, please e-transfer to: mitchalleastplainscounselling@sasktel.net